1. Inquiring about specific issues
When the after-sales service center of Tuoying Technology receives repair information, it will inquire in detail about the specific problem situation.
2. Judging whether to return or exchange or repair
Based on the situation reported by the customer, it will be judged whether to return or exchange or repair.
3. Solving problems remotely by phone or computer
The maintenance technicians will first adopt methods such as solving problems remotely by phone or computer.
4. Returning to the factory for repair or providing on-site service
Finally, the problem will be solved by returning the machine to the factory for repair or providing on-site service....
Q:
About the shipment
Due to the strict inspection required before the products leave the factory, the in-stock items are usually dispatched within 2-3 working days. For custom-made items, the delivery time needs to be evaluated separately. To avoid any unnecessary trouble, you can contact the customer service after placing the order. The specific delivery time will be based on the time agreed upon with the customer.
Q:
One-month replacement
Within 30 days from the date of logistics signature, if the machine malfunctions due to non-human factors (as determined by the company‘s technical personnel), the user may choose to exchange the product or have it repaired. The company is responsible for replacing the product with the same model and specification. When the same model and specification product is no longer in production, a similar product should be provided as a replacement. When the user exchanges a faulty machine, they must ensure that the packaging is intact and that the accessories are not faulty. Faulty accessories are not covered by the exchange policy....
Q:
One year warranty
From the date of receipt of logistics, within 30 days, the quality problem company bears the freight, 30 days after the quality problem company and the customer bear the freight. Within 1 year from the date of sale, the user in the case of normal use of the product, if there is a product quality problem, and fall within the normal warranty scope, to provide a 1-year warranty warranty service.
Q:
Conditions that are not covered by the free warranty
1, after the period of validity of three guarantees;
2, the warranty label to tear, tear, blurred products;
3, not according to the requirements of the product instructions to use, maintenance, storage and damage;
4. Personnel without technical authorization of the Company. Unauthorized disassembly, repair or attempted repair of a product.
5, due to human factors (self-disconnecting machine, fall or external impact, etc.), irresistible factors (such as nature books, etc.) improper storage (rat books, liquid infiltration, etc.) caused by computer failure, not free warranty service
6, due to voltage causes damage to chips, capacitors and other electronic components, or failure or damage caused by the use of non-product specifications in the environment (such as the ambient temperature is too high and too low; The environment is too wet or dry; Voltage or current instability, etc.), not free warranty service.
7, the warranty period or artificial damage caused by the failure of equipment and accessories, according to the maintenance cost of the relevant fees.
Note:
1. The Company reserves the right...
Q:
Return and exchange charges
For returns and exchanges initiated by buyers that are not the responsibility of the merchant (such as the buyer buying the wrong product), the buyer shall bear the freight. Due to the product hardware quality problems (quality inspection report shall prevail) caused by the return or exchange behavior, the seller shall bear all the freight.
Q:
ON THE SIGN
Due to the high value of the goods, such as the outer packaging damage in the process of logistics transportation, please contact the staff to check the goods and sign for receipt, or take a photo to refuse the visa on the spot, and contact our staff as soon as possible.
